Return, Cancellation and Refund Policy

Contact Us

To request a return, cancellation, replacement, or refund, please contact us at eric@hjdeck.com or submit a request through your customer account:

https://www.hjdeck.com/account

Please include your order number, the reason for your request, and photographs or measurements where applicable.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Returns of Standard, Non-Custom Products

Standard, non-custom sheet products may be returned or exchanged if you notify us within 14 days after receiving the product.

For orders delivered in multiple shipments, the 14-day period begins on the day you receive the last item in the order.

After receiving return authorization, the product must be shipped back within the period stated in our return instructions. EU/EEA and UK consumers who exercise a statutory right of withdrawal must send the product back within 14 days after notifying us of their decision to withdraw.

Returned products must be unused and, where reasonably possible, returned in their original packaging. Customers may inspect a product only to the extent reasonably necessary to determine its nature, characteristics, and suitability.

Custom-Made and Personalized Products

Products made, cut, engraved, colored, patterned, or otherwise manufactured according to the customer’s specifications are not eligible for change-of-mind cancellation, return, or refund.

These products may include:

Custom Boat Flooring Kits;
Boat Model Kits produced in a selected color, pattern, layout, size, thickness, or configuration;
Jet Ski Kits;
Truck Running Board Pads;
Custom logo or personalized products;
Products manufactured from customer-provided measurements, templates, drawings, CAD files, or scans; and
Other clearly personalized or made-to-order products.

For EU/EEA and UK consumers, goods made to the consumer’s specifications or clearly personalized are generally exempt from the statutory right of withdrawal, as permitted by applicable consumer protection law.

This exception does not affect your rights if the product is defective, damaged, materially different from what was ordered, or does not conform to the contract.

Fit and Sizing Issues

Even boats, personal watercraft, vehicles, and accessories bearing the same manufacturer, model, and year may have dimensional differences caused by production variations, previous modifications, replacement parts, or model revisions.

Customers must verify product compatibility, measurements, layouts, and any design drawings or proofs provided before approving production.

Before installation, customers must perform a complete dry fit without removing the adhesive backing. Secure the pieces temporarily with masking tape and contact us before installation if any fit issue is discovered.

If a product does not fit because of an error by HJDECK, we will provide an appropriate remedy at no additional cost. Depending on the circumstances and applicable law, this may include replacement pieces, repair, price reduction, or refund.

If the issue results from incorrect measurements, inaccurate templates, incorrect model information, customer-approved drawings, vehicle or boat modifica

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If the product is damaged, defective, incorrect, or materially different from what you ordered, contact us with photographs and relevant details. Where the issue is attributable to HJDECK, we will provide an appropriate remedy and cover reasonable return or replacement shipping costs as required by applicable law.

For EU/EEA consumers, statutory remedies and the applicable legal guarantee remain unaffected by this policy.

Return Authorization

Do not return a product before receiving return authorization and return instructions from HJDECK.

Unauthorized returns may be delayed, refused, or returned to the sender where permitted by law.

If the return is approved, we will provide the return address and shipping instructions. A prepaid return label will be provided when the return results from an error by HJDECK or when required by applicable law.

For an approved change-of-mind return, the customer is responsible for return shipping costs unless HJDECK agrees otherwise or applicable law requires us to cover them.

Return Condition and Deductions

Products returned under our voluntary return policy must be unused, undamaged, and in resalable condition.

For customers outside the EU/EEA and UK, a restocking fee of up to 20% may apply if the product or packaging is damaged, incomplete, used, or no longer in resalable condition.

For EU/EEA and UK consumers exercising a statutory right of withdrawal, no automatic restocking fee will be charged. However, we may deduct an amount reflecting any reduction in value caused by handling beyond what is reasonably necessary to inspect the product, as permitted by applicable law.

Shipping Charges

For voluntary returns outside the EU/EEA and UK, original shipping charges and expedited, special-handling, international, customs, duties, and return shipping charges are non-refundable unless the return results from an error by HJDECK or applicable law requires otherwise.

For eligible EU/EEA and UK withdrawals, we will refund the standard outbound delivery charge. Any additional amount paid for expedited, premium, or special delivery is not refundable beyond the cost of the least expensive standard delivery method offered at checkout.

Customers are responsible for direct return shipping costs for eligible change-of-mind returns, provided that these costs were disclosed before purchase.

Sale Items and Gift Cards

Gift cards are non-returnable except where required by law.

Final-sale or clearance items are not eligible for voluntary change-of-mind returns. This restriction does not limit statutory rights relating to eligible online withdrawals or products that are defective, damaged, incorrect, or not as described.

Order Cancellation

Standard, Non-Custom Products

You may request cancellation of a standard, non-custom product before it has been shipped.

Submitting a cancellation request does not guarantee cancellation. If the order has already entered shipment processing or has been transferred to the carrier, it may need to be handled as a return.

Custom and Made-to-Order Products

As a courtesy, HJDECK allows customers to request cancellation of a custom or made-to-order product within three calendar days after purchase, provided that design, CAD preparation, material allocation, cutting, engraving, or production has not begun.

Once design work, CAD preparation, material cutting, engraving, customization, or manufacturing has begun, the order cannot be cancelled, returned, or refunded for change-of-mind reasons.

This cancellation restriction does not affect mandatory rights relating to defective, damaged, incorrect, or non-conforming products.

Delivery Refusal, Incorrect Address, and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address and for complying with applicable import, customs, and delivery requirements.

If a package is returned because the customer:

provided an incorrect or incomplete address;
failed to collect the package after reasonable delivery attempts;
refused delivery without a legally valid reason; or
failed to pay disclosed customs duties, taxes, or import charges,

the customer may be responsible for the original shipping cost, return shipping cost, customs charges, storage charges, and any reasonable redelivery costs, to the extent permitted by law.

If redelivery is available, the customer must pay the applicable redelivery charge before the package is sent again.

This provision does not apply where non-delivery results from an error by HJDECK, carrier loss, shipment to the wrong address despite correct customer information, or another circumstance for which HJDECK is legally responsible.

Exchanges

The fastest way to obtain a different standard product is generally to return the original eligible product and place a separate order after the return has been approved.

Custom-made products cannot be exchanged for change-of-mind reasons. If a custom product is defective, incorrect, damaged, or does not conform to the approved specifications, contact us so that we can provide an appropriate remedy.

Refunds

We will notify you after receiving and inspecting the returned product.

If the refund is approved, it will be issued to the original payment method. For returns governed only by our voluntary return policy, we generally process approved refunds within 15 business days after receiving the returned product.

We will notify you after receiving and inspecting the returned product.

If the refund is approved, it will be issued to the original payment method. For returns governed only by our voluntary return policy, we generally process approved refunds within 15 business days after receiving the returned product.

For EU/EEA and UK consumers exercising a statutory right of withdrawal, refunds will be processed within the period required by applicable law. We may withhold the refund until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Banking institutions and card issuers may require additional processing time after the refund is issued.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact eric@hjdeck.com.

EU/EEA and UK Right of Withdrawal

Eligible EU/EEA and UK consumers may withdraw from an online purchase of a standard, non-custom product within 14 days after receiving the product, without giving a reason.

To exercise this right, send a clear statement to eric@hjdeck.com containing:

Your name;
Order number;
Product being returned;
Date received; and
A clear statement that you are withdrawing from the purchase.

The statutory withdrawal right does not generally apply to goods made to the consumer’s specifications or clearly personalized.